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Troubleshooting and FAQs

The verification email did not arrive​

Check spam, confirm the entered address, and wait briefly before requesting another message. A received message proves delivery; a successful form submission alone does not.

The invitation says it belongs to another email​

Sign in with the exact address the owner invited, or ask the owner to issue a new invitation to your preferred address. Forwarding the old link does not change its intended recipient.

My entry is still pending​

Reconnect, keep Cozibud open, and check whether the pending marker clears. Before entering it again, inspect Events to avoid a duplicate.

The Save status section on the Log screen listing a queued entry marked Waiting to sync with a Retry button.
A queued entry stays under Save status on Log until the server confirms it. Use Retry rather than logging it again.

A timer changed on another device​

Reload the current state. Cozibud can reject an outdated edit when another caregiver has already changed that timer.

My assistant disconnected​

Confirm you are signed in to the intended household, then repeat the supported connection flow. If access was revoked, it must be approved again. Do not share authorization codes or tokens with support.

I cannot find a feature mentioned here​

The public guides are a preview and the deployed app can change independently. Use only visible controls and report the page, language and device where the mismatch appears.