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Troubleshooting and FAQs

The verification email didn't arrive​

Check spam, check the spelling of the address, and wait a minute before asking for another link. Only the newest link works.

The invitation says it belongs to another email​

Sign in with the exact address the invitation was sent to, or ask a parent in that household to invite your preferred address. Forwarding the link doesn't change who it's for.

I'm logging for the wrong baby​

Check the name at the top of Log, and tap it to choose someone else. To move a record you've already saved, open it in Events and change it, or delete it and log it again for the right baby.

My entry still says Saving…​

Reconnect and keep Cozibud open. Before entering it again, look in Events so you don't create a duplicate. See Work offline.

A timer changed on another device​

Someone else changed it first. Cozibud asks you to review their version; choose Force save or Force discard. See conflicts.

A widget or notification looks out of date​

Open Cozibud to refresh it. Phones can delay background updates, and a widget's header says when a save is waiting. Check that notifications are allowed for Cozibud and, for shift-only timers, that you have a shift for that baby. See Widgets and notifications.

My assistant disconnected​

Check you're signed in to the right household, then connect again. If access was revoked, approve it again. Never share authorization codes or tokens with support.

Report a problem​

Tap the speech-bubble button at the top of Log, Events, Summary or Settings, or choose Report a problem in Settings. Choose a type, describe what happened and, if you like, attach a screenshot. Check the picture first, since it may show names or records. Keep the reference number shown after sending.

I can't find something described here​

The app can change faster than these guides. Use the controls you can see, and report the page, language and device where the guide and the app differ.